ENTERPRISE RESOURCE PLANNING'S EXPLOSIVE GROWTH

Explain the primary forces driving the explosive growth of enterprise resource planning systems?

• ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses.

             This system use different kind of industry in one organization. As an example,the world´s largest producer , Sime Darby Plantation plays a leading role in the development and promotion of sustainable practices in the palm oil sector and Sime Darby also have Sime Darby property,Sime Darby industrial, Sime Darby healthcare, Sime Darby motors and Sime Darby energy utilites. The company seeks to advance the production, procurement. Also seeks to combine the best of residential, commercial and retail concepts, whilst providing higher standards of convenience, security and quality to its customers.

• ERP addresses the need for global information sharing and reporting

           This system able to share any information,report or other documentation with other organization.We can know about our competitor information,process,weakness or  strength.Example of organization implement this facts are the organization of bank. We took as an example, Maybank and Cimb they are using integration so they can share information together,if one of the bank get customer that are blacklisted in the organization, the entire company will get the information and also updated into the entire organization.This is benefit of having integration in organization because we could share information or reporting business with other organization.

• ERP is used to avoid the pain and expenses of fixing legacy systems

  Improve responsiveness across the organization every person takes works as.To avoid the pain in legacy sytems are century dating issue,fragmentation (the act of process of breaking into fragments) of date and processing, inflexibility ( not easily bent ; stiff or rigid ) ,insupportable (not endurable : intolerable) technologies.This systems have a lower cost  systems compare with other systems.It also save time because of this system can control all systems in one time,no need to buy 2 or more software or different software. For example, Kentucky Fried Chicken. they having ERP system that can reduce cost and time.we can know the sale,profit,report  of other branches.

SUPPLY CHANGE MANAGEMENT SUCCESS FACTORS

Example of company that implement

SUPPLY CHAIN MANAGEMENT SUCCESS FACTORS

Artificial Intelligence

Real Human Robot

Small Wonder is an American science fiction that aired in first-run syndication from September 7, 1985 to May 20, 1989. The show chronicles the family of a robotics engineer who, after he secretly creates a robot modeled after a real human girl, tries to pass it off as their daughter.

The storylines revolve around V.I.C.I. (an acronym for "Voice Input Child Identicant", pronounced Vicki), an android in the form of a 10-year-old girl, built by Ted Lawson, an engineer/inventor for United Robotronics, in an effort to assist handicapped children. The robot is taken home by Lawson so that it can mature within a family environment. V.I.C.I.'s features include superhuman strength and speed, an AC outlet under her right arm, a parallel port under her left arm, and an access panel in her back. Despite this, the Lawson family tries to pass the robot off as their adopted daughter.

Information about Victoria "Vicki" Ann Smith-Lawson - A robot modeled after a real human girl. The robot was a Voice Input Child Identicant (V.I.C.I.), but was nicknamed Vicki. She has real hair and realistic skin. She possesses super human strength and speed and runs on atomic power. Vicki has an access panel in her back, an electric socket in her right armpit, and an RS-232 serial port under her left armpit. Vicki's artificial intelligence is not perfect. She is incapable of emotion, speaks in a monotone voice, and interprets most commands literally. She does manage to blend in to the real world to a point. Vicki attends school, and no one but her family members and a few trusted friends know her secret. Occasionally Vicki had rare abilities that seemed to only appear in one or two episodes, such as elongating her neck to reach a door's peephole, shrinking her size to become as small as a doll or making herself ten feet tall to get noticed by everyone. One recurring theme was that Vicki had a super-powered learning system which enabled her to improve upon something such as a new detergent or to greatly increase the gas mileage of cars, which Ted and Jamie often saw as a chance to get rich quick, only to find her improvements were not perfect. Vicki lives in a large cabinet in Jamie's bedroom, and becomes more human over the course of the show.

Security Systems Robot

 A new Canadian company called Dr. Robot  has developed a small android called Dr. Robot which can be used either for entertainment or as a Home Security System . This android can walk and stands about 60 cm tall. It will be offered in May of 2003 for $1500 – $3000 each. The company is located in Markham, Ontario, Canada.

This robot acts as a Industrial robot because it does the same task of being a security system for your home

It acts as a Domestic Robot by being in a domestic environment and helping around with chores like protect the house

It is also a Entertainment Robot because it can walk/dance around

Laundry

This robot maid designed by Toyota and engineers from the University of Tokyo is a general-purpose household robot. Perhaps the most remarkable thing about this robot is that it can analyze mistakes (like running into a table) and then learn to avoid the same errors in the future.

This robot is able to pick up clothes from a chair (or even from the floor), and then carry them over to the washer, open the door and put them in. It is able to run for about an hour on its battery charge, using wide-angle stereo cameras, stereo telescopic cameras, omnidirectional cameras and ultrasonic sensors to determine its position relative to other objects.

The robot is able to create a three-dimensional model of its environment and then operate within that environment. It is able to detect when it fails, and then rework the operation to work around failure. Once a correct method is determined, the robot can then repeat the corrected sequence of steps

Houskeeper Robot

This robot specialized for doing all the housekeeping. Its can reduce our cost and no need to hired maid. This robot also saved our time to do all the cleaning in house. 

These robots facilitate our work, particularly to those who own careers. With the click of a button and the robot's work doing his job.  Eventhough the cost are very expensive and not everybody afford to have this kind of robot but its valuable and useful for us. 

Answers for riddles.

a-t

I am paper

A dictionary

You take of the s

2

Lunch and dinner

The egg, since dinosaurs laid eggs long before there were chickens

1, duh, people are only born once

To hold up their pants

Because the bed won't come to them

p/s:thank you :)

Riddles :)

Can you spell eighty in two letters?

I'm used a lot. I'm older than a computer. I have a lot of fiber. I can be colorful.

Where can you find money when you look for it?

How do you make seven even?

If there are 3 apples, and you take 2, how many do you have?

What two things can never be eaten for breakfast?

Which came first, the chicken or the egg?

How many birth days does the average person have?

Why do policemen wear belts?

Why do people go to bed?

Try answers this riddles n best of luck !

PAST YEAR QUESTION MGT300-CRM

OCTOBER  2009

PART B -Question15-

Which of the following is not one of the three phases in the evolution of CRM?

A. Reporting

B. Analyzing

C. Processing

D. Predicting 

APRIL 2009

PART  B -QUESTION19-

CRM allows an organization to accomplish all the following, except:

A. Provide better customer service

B. Make call centres more efficient

C. Complicate marketing and sales processes

D. Help sales staff close deals faster

OCTOBER 2010

PART A -QUESTION 5-

Customer relationship management involves managing all aspects of a customer’s relationship  with an organization.

TRUE

-QUESTION 16-

CRM is a technology based on the premise that those organizations that understand that needs of individual customer are best positioned to achieve sustainable competitive advantage in the future.

FALSE                                                                                   

PART B –QUESTION 16-

Which of the following is not one of the three phases in the evolution of CRM?

A.REPORTING

B.ANALYZING

C.PROCESSING

D.PREDICTING

-QUESTION 17-

Customer Relationship Management (CRM) allows an organization to accomplish all of the following, EXCEPT:

A.  Provide better customer service

B.  Make call centres more efficient

C. Complicate marketing and sales processes

D. Help sales staff close deals faster.

APRIL 2010

PART A-QUESTION 13-

Customer Relationship Management (CRM) is are technology based on the premise that those organizations that’s understand the needs of individual customers are based positioned to achieve sustainable competitive advantage in the future.

FALSE.

                                                                                                                           

PART C –QUESTION 3B-

Describe the primary users and primary business benefit of Customer Relationship Management (CRM).

The primary users for Customer Relationship Management (CRM) are to increase customer loyalty and retention and an organization’s profitability.CRM allows an organizations to gain insight into customers shopping and buying behaviours in order to develop and implement enterprisewide strategy.

CRM also create a cross functional enterprise system  and integrate and automates many of the processes in sales, marketing and customer service that interact with customers.

CRM also create a frame work of web-enabled software and databases that’s integrate these processes with the rest of company’s processes.

The benefit of CRM are identify and target  best customers ,real-time customization and personalization of product and service ,track when a customer contacts a company and provide consistent customer experience and superior service and support.

APRIL 2011

PART A –QUESTION 15-

Analytical management (CRM) support traditional transactional processing for day-to-day front-office operation or systems that deal directly with the customers.

FALSE

PART B-QUESTION 3-

Which of the following is not a valid way that CRM system can collect information?

A.   Accounting system

B.       Order fulfilment system

C.      Inventory system

D.      Customer’s personal computer

-Question 17-

Which of the following is not one of the CRM business drivers?

A.   Accountability

B.      Increase revenues

C.      Inventory control

D.     Productivity

SEPTEMBER 2011

PART B –QUESTION 3-

What is Customer Relation Management?

A.      A strategy

B.   A technology

C.      Both a technology and strategy

D.     Neither a technology nor a strategy.

PART C –QUESTION 3A-

Identify and explain four (4) CRM success factor?

·         Marketing :CRM system help the enterprise identify and target potential clients and generate leads for the sale team. A key marketing capability is tracking and measuring multichannel campaigns, including email, search, social media, and telephone.

·         Analytical : Often interwoven into application for sale, marketing, service. These features can be complemented and augmented with links to separate, purpose-built application for analytics and business intelligence .Sales analytics lets companies monitor and understand client and reference , through sale forecasting and data quality.

·         Integrated/collaborative: Especially large enterprise tend to function with little collaboration. The development and adoption of these tools and services have fostered greater fluidity and cooperation among sales , service, and marketing.

The  concept of collaborative system which uses technology to build bridges between departments.

·         Small business: for small business, basic client service can  be accomplished by contact manager system: and integrated solution that lets organization and individuals efficiently track and record interaction ,including emails , document , jobs, faxes , scheduling , and more. They also generally include opportunity insight for tracking sales pipelines plus added functionality for marketing and service.

PAST YEAR QUESTION MGT300

APRIL 2009

PART A – Question 9
It is the responsibility of the CIO to ensure effective communications between business and IT personnel.                                                                                                                                      TRUE

PART B – Question 9

Broad functions of a CIO include all of the following, except:

D. building and maintaining strong customer processes

OCTOBER 2009

PART A -Question 5

 It is the responsibility of the CIO to ensure effective communications between business and IT personnel.                                                                                                                                     TRUE

PART B – Question 4

Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology?

C. CTO (Chief Technology Officer)

 PART C – QUESTION 3 (b)

Briefly explain the responsibility of CIO, CTO, CSO, CPO, and CKO.

      Chief Information Officer (CIO) oversees all uses of IT and ensures the strategic alignment of IT with business goal and objectives. CIO must possess a solid and detailed understanding of every aspect of an organization coupled with tremendous insight into the capability of IT. CIOs must have strong business skill and strong IT skill. Broad functions of CIO include, manager, leader and communicator.

       Chief Technology Officer (CTO) is responsible for ensuring the throughput, speed, accuracy, availability and  reliability. CTOs are similar to CIOs, except that CIOs take on additional responsibility for effectiveness of ensuring that IT is aligned with the organization's strategic initiatives. CTOs have direct responsibility for ensuring the efficiency of IT systems throughout the organization and possess well-rounded knowledge of all aspects of IT including hardware, software, and telecommunication.

     Chief Security Officer (CSO) is responsible for ensuring the security of IT system. Developing strategies and IT safeguards againts attacks from hackers and viruses. Most CSOs possess detailed knnowledge of networks and telecommunications because hackers and viruses usuaally find their way into IT systems through networked computers.

Chief Privacy Officer(CPO) is responsible for ensuring the ethical and legal use of information. CPOs are newest senior executive position in IT. Many CPOs are lawyers by training, enabling them to understand the often complex legal issues surrounding the use of information.

   Chief Knowledge Officer (CKO) is responsible for collecting, maintaining, and distributing the organization's knowledge. CKOs design programs and system that make it easy for people to reuse knowledge. These system create repositories of organizational documents, methodologies, tool, and practices, and they establish methods for filtering the information. 

APRIL 2010

PART B –Question 6

Who is responsible for ensuring of IT system and developing strategies and IT safeguards against attacks from hackers and viruses?

D. Chief Security Officer (CSO)

OCTOBER 2010

PART A –Question 8

It is the responsibility of the Chief Technology Officer (CTO) to ensure effective communications between business and IT personnel.                                                                                         FALSE      

PART B- Question 9

 Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology?

C. CTO (Chief Technology Officer)

SEPTEMBER 2011

PART A-Question 11

As the manager, Chief Information Officer (CIO) must ensure the delivery of all IT project, on time and within budget.                                                                                                                          TRUE

PART B – Question 8

Who is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses?

B. Chief Security Officer